Question 1

1. Does Khlome provide home massage throughout Dubai?

Accepted Answer

Yes. Khlome provides luxury home massage services across Dubai. A distance surcharge starting from AED 50 may apply to locations farther from our base. Please share your location when booking so our concierge team can confirm the exact fee.

Question 2

2. Who can book a Khlome massage?

Accepted Answer

Our services are available to ladies and couples.

Question 3

3. Can an individual male customer book a massage?

Accepted Answer

At present, individual male bookings are not available. We warmly welcome ladies and couples.

Question 4

4. Can I select my preferred therapist?

Accepted Answer

Yes. You may request a preferred therapist when booking, and we will do our best to accommodate your request, subject to availability.

Question 5

5. How early should I make a booking?

Accepted Answer

We recommend booking at least 48 hours in advance to secure your preferred date, time, therapist, and treatment. Same-day appointments may occasionally be available, subject to the schedule.

Question 6

6. What does the therapist bring to the appointment?

Accepted Answer

We bring everything required to create a complete home-spa experience, including a professional massage bed, fresh linens and towels, natural massage oil, and calming music. You simply choose a comfortable space and relax.

Question 7

7. How much space is needed for the massage bed?

Accepted Answer

The massage bed measures approximately 90 cm x 180 cm. We recommend a clear area of at least 120 cm x 200 cm, with a little additional room for the therapist to move comfortably where possible.

Question 8

8. How does a couples massage work at home?

Accepted Answer

A couples massage includes two therapists and two massage beds. We recommend setting up both beds in the same room so the treatments can begin and finish together, although separate rooms can also be arranged if preferred. Please check out our Couple Massage Home Service.

Question 9

9. Can each person choose a different massage treatment?

Accepted Answer

Absolutely. Each guest may select a different treatment, pressure level, and focus area. Our therapists personalise the experience to accommodate each person's needs and preferences.

Question 10

10. How early will the team arrive?

Accepted Answer

Our team aims to arrive approximately 15 minutes before the scheduled appointment. This allows enough time to set up the massage bed and prepare the space so your treatment can begin on time.

Question 11

11. Can the therapist adjust the pressure during the treatment?

Accepted Answer

Yes. Our experienced therapists can adjust the pressure throughout the treatment according to your comfort and preference. We encourage you to communicate at any time during the massage.

Question 12

12. Can I use my own oil and towels?

Accepted Answer

Yes, of course. We are happy to use your preferred oil or towels. Please let our concierge team know in advance so the therapist can prepare accordingly.

Question 13

13. What is the difference between Signature Relaxation and Muscle Restoration?

Accepted Answer

Signature Relaxation is a gentle, flowing treatment designed to ease stress and encourage full-body relaxation. Muscle Restoration uses more focused techniques and firmer, adjustable pressure to address stiffness, tension, and overworked muscles. It is Khlome's deeper and more targeted treatment.

Question 14

14. Which massage oils does Khlome use?

Accepted Answer

Khlome offers a curated selection of massage oils made with 100% natural ingredients. You may choose your preferred blend, and our therapist can guide you based on the experience you would like.

Question 15

15. What should I do after my massage?

Accepted Answer

Drink warm water, allow your body time to rest, and avoid strenuous activity immediately after the treatment. We recommend waiting approximately three hours before showering, where practical, so the massage oils can remain on the skin for longer.

Question 16

16. I prefer light pressure, but I have muscle pain after exercise. Which service should I book?

Accepted Answer

Muscle Restoration would be the most suitable option. The therapist can keep the pressure within your comfort level while using targeted techniques to work on areas of stiffness and post-exercise tension. For more details on deep tissue massage, please click here. Please disclose any injury or medical concern before the treatment.

Question 17

17. How are the linens and massage equipment sanitised?

Accepted Answer

Freshly laundered linens and towels are prepared for every appointment. Massage beds and reusable equipment are thoroughly cleaned and sanitised after each use in accordance with Khlome's hygiene procedures.

Question 18

18. Where are the therapists from, and are they professionally experienced?

Accepted Answer

Our therapists are Thai professionals selected for their training, skill, and genuine dedication to the art of massage. Our team has extensive experience, with our most senior therapists bringing more than 20 years of professional expertise.

Question 19

19. Can pregnant or postpartum clients book a massage?

Accepted Answer

Pregnancy massage may be considered from the second trimester, after 12 weeks, with approval from your doctor. The therapist will adapt the positioning, pressure, and techniques for comfort and safety. Following a natural birth, massage may generally be considered after two weeks; following a C-section, we recommend waiting at least eight weeks. In all cases, medical approval is required and timing may vary according to individual recovery.

Question 20

20. Can I book a massage after an operation?

Accepted Answer

This depends on the type of operation, the stage of your recovery, and your doctor's advice. Please contact us before booking and provide the relevant details. Medical clearance may be required before we can confirm the treatment.

Question 21

21. Are there additional charges for distant areas?

Accepted Answer

Yes. A distance surcharge may apply to locations such as Jebel Ali, Palm Jumeirah, Al Furjan, DAMAC Hills, and surrounding areas. Surcharges start from AED 50 and vary according to the location. Please contact our concierge team for confirmation before booking.

Question 22

22. What happens if I need to reschedule or cancel?

Accepted Answer

Same-day cancellations made more than two hours before the appointment are subject to a charge of 50% of the total service price. Cancellations made within two hours of the scheduled appointment, as well as no-shows, are subject to a charge of 100% of the total service price. These charges help us respect the therapist's reserved time, travel, and preparation while maintaining availability for all clients.

Question 23

23. Can I purchase a gift voucher for someone else?

Accepted Answer

Yes. Khlome gift vouchers are available for all services and can be personalised with the recipient's name and a special message, making them a thoughtful gift for any occasion.

Frequently Asked Questions

Everything you need to know before welcoming the Khlome experience into your home.